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Here
are some FREQUENTLY ASKED QUESTIONS we hear or read from our customers. Do I have to pay something for estimation, opinion of the painting I send? Certainly you pay nothing for any estimation or opinion. More, you pay nothing even if your painting is included to our auction offer, even if it does not sell. It means that all costs of photos, catalogue, experts is on our side. However if you desire a written expertise we will charge you. My painting requires restauration and frame repair, who will do it? Any time it is necessary to restaurate painting or frame we ask you for your approval, presenting you detailed service cost. It is up to you - either you do not agree abd leave the painting like it is (but this decreases its sale probability), or you pay for that. We can also deduct these costs after sale of the painting. Usually the minor painting restoration (cleaning) costs about 100-300 $, and complete frame costs is about 200-500$, depending , of course of the size. Can I ship you a painting for auction? Of course. Please refer to our section "Shipping guide" where you can find all necessary informations about shipping procedure, and you can also download specimens of documents required with shipping. How will I be paid after succesful sale? We can easily transfer you the money by bank to any place in the world. You are paid 2 weeks after the sale/auction. If you happen to come to our beatiful country we can, certainly, give you cash :)) What will happen in my painting does not sell? Can I take it back ? You
can hear somewhere that it is impossible to take out of the Poland the
objects that were created before 1945. It is true, but concerns objects
that are in the country not these that were imported from abroad. How should I register for bidding ? First , if it is the first time you want to bid on our auctions you have to register. We would ask you for your name, contact data etc and also to pay us refundable deposit. The amount of the deposit should be generally about 10% of your planned purchases at the auction. The deposit will be refunded after the auction (if your bidding was not successful) or accounted for dues for your purchases. How can I pay the deposit ? The quickest way is by using our SECURE SITE where you can pay online with Visa or Mastercard. You can also send us a bank transfer to one of the following accounts with Raiffaisen Bank in Warsaw : How can I bid ? You can bid personally, by phone or using internet. Can I leave a silent bid ? Of course, if you want you can send us your order to bid - so we can bid on your behalf. After you have registered, just send us a fax pointing to the lots you want and price limits. How can I pay after the successful bidding ? According to our conditions you have to pay within 7 days after the auction , unless separately agreed. We welcome bank transfer to our account or online credit card payments (up to 2500$ value only when using online gate). Are there any export restrictions ? If the lot is older than 50 years you need an export licence which is subject to 25% Polish State fee. Certainly we do arrange for the licence, and it may be obtained in 2 weeks. I won the bidding and want my lot to be shipped to my country. The lot is older than 55 years. How much I have to pay for all licences ? You won the bidding with hammer price of 10 000. Our premium is 10% so it results to 1000. The export fee is 25% of hammer price so it amounts to 2500. The total for the lot is : 10 000 + 1000 + 2500 = 13 500. Can you ship me my lot ? Yes, we can pack, apply for the export licence and ship with reputable company. We pack carefully in wooden boxes or rigid cartons suing foam and bubble wrap.
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